Returns – Refunds Policy
We at Ace Wood Crafts have more than 30 years of experience in supplying high quality wood products globally. We take extreme care in packing and shipment of the product and have best shipping companies on board to serve you.
We believe in a simple rule, “Any issues can be sorted out by mutual discussion”, we take 100% responsibility of our products and have professional packing and shipping companies working with us.
Still there may be return issues if,
You did not like the product – as liking is personal, still we are here to serve you.
You received a damaged/ defective/ wrong product – inform us within 72 hours of receiving the product and we will provide you the best possible solution – return/ refund/ replacement
All you need to do is:
Contact us at ______________(Email Id) or Call/ Whatsapp us – +919997595553
Send us an image of the concerned product by email or Whatsapp
We will analyse the issue and a customer service representative will contact you to resolve the issue within 24 hours
We do not accept returns for:
Used Products*/ product is not in the same condition as received
All defective items to be returned or replaced, must be unused and in their original condition and packaging intact.
*Products once used are not returnable.
Ace Wood Crafts has experience selling on all the major E-tailers like Amazon, Flipkart, and many more – thus handled thousands of shipments/ door-deliveries in last few years. Stay relaxed and for any issues, we are just a phone call away.
For cancelled order(s) refund will be processed within 24-48 business hours. This time may be longer depending on the customer’s bank refund processing system.
For damaged returned products, refund will be processed within 24-48 business hours of receiving the product back in the facility or the provided address. Returned products are subject to inspection and once the inspection is complete, email confirmation will be sent to the registered email address of the customer with details of the processed refund.
For products returned by the customer “at will”, after the confirmation from the customer service, a service charge may be deducted as mentioned by the customer service representative during the conversation with the customer.
No returns are accepted after 15 days of receiving the product.
Products once used are not returnable.